Shipping policy

Shipping Policy

Last Updated: July 30, 2026

Thank you for choosing tmcom.shop.

At tmcom, operated by Caverion Danmark A/S, we are committed to providing reliable and efficient shipping services to customers across Europe.

This Shipping Policy explains our shipping methods, estimated delivery times, and other important delivery information.

Shipping Destinations

We currently provide shipping services to the following European countries:

  • Germany

  • Austria

  • Italy

  • Spain

  • Portugal

  • Poland

  • Czech Republic

  • Slovakia

  • Slovenia

  • Bulgaria

  • Greece

  • Romania

  • Croatia

  • Estonia

  • Lithuania

  • Latvia

Shipping availability may vary depending on product type and destination.

Shipping Cost

We currently offer:

Free Standard Shipping

All applicable taxes are included in the product prices where required by law.

Depending on your location and local regulations, additional customs duties, import fees, or local charges may apply. These charges, if applicable, are the responsibility of the customer.

Processing Time

After your order has been successfully placed and payment has been confirmed, our team will prepare your order.

Order Processing Time:
3–5 business days

Processing time includes order verification, quality checks, packaging, and preparation for shipment.

Orders placed on weekends or public holidays will be processed on the next available business day.

Delivery Time

After dispatch, estimated delivery times are:

Shipping Time:
5–8 business days

Estimated Total Delivery Time:
5–13 business days

Please note that delivery times are estimates and may vary depending on:

  • Destination country

  • Customs procedures

  • Carrier conditions

  • Weather conditions

  • Seasonal demand

Shipping Methods

We cooperate with reliable international logistics providers, including:

  • UPS

  • FedEx

All shipments include tracking information whenever available.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information usually becomes available within:

24–72 hours after shipment

If you have any questions regarding your shipment status, please contact our customer service team:

Email:
freeoption8194@gmail.com

We will respond to your inquiry as soon as possible.

Delivery Delays

While we work hard to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including:

  • Customs inspections

  • Carrier delays

  • Severe weather

  • Public holidays

  • Transportation interruptions

  • High-volume shopping periods

If your order experiences an unexpected delay, please contact us and we will assist you in checking the latest shipping information.

Order Changes and Cancellation

Before Shipment

If your order has not yet been shipped, you may contact us to request:

  • Order cancellation

  • Shipping address changes

  • Product quantity changes

  • Product information corrections

We will do our best to assist you.

After Shipment

Once your order has been shipped, we are unable to modify or cancel the shipment.

If you no longer wish to keep the product after receiving it, you may request a return according to our Return & Refund Policy.

Customs Duties and Import Charges

For international deliveries, some countries may apply customs duties, import taxes, or handling fees.

These charges are determined by local customs authorities and are not controlled by tmcom or Caverion Danmark A/S.

Customers are responsible for any additional fees required by their local regulations.

Contact Information

For questions regarding shipping, delivery, or your order, please contact us:

Company Name:
Caverion Danmark A/S

Brand Name:
tmcom

Website:
tmcom.shop

Registered Address:
Nordborgvej 81
6430 Nordborg
Denmark

Company Registration Date:
November 25, 2010

Email:
freeoption8194@gmail.com