Widerrufsrecht

Return & Refund Policy

Last Updated: July 30, 2026

Thank you for shopping with tmcom.shop. We value your satisfaction and are committed to providing a smooth and reliable shopping experience.

This Return & Refund Policy applies to all purchases made through tmcom.shop, operated by Caverion Danmark A/S.

1. 30-Day Return Policy

You have the right to request a return within 30 days after receiving your order.

To be eligible for a return, your item must meet the following conditions:

  • The item is unused and in the same condition as received

  • The item includes all original packaging and accessories

  • Any original tags or labels remain attached

  • Proof of purchase is provided

To request a return, please contact our customer service team:

Email: freeoption8194@gmail.com

Please wait for return approval before sending any items back. Returns sent without prior authorization may not be accepted.

2. Return Address

Once your return request has been approved, please send the item to:

Caverion Danmark A/S
Nordborgvej 81
6430 Nordborg
Denmark

Return shipping instructions will be provided after your request has been reviewed.

3. Damaged, Defective, or Incorrect Items

Please check your order carefully after delivery.

If you receive an item that is:

  • Damaged during shipping

  • Defective

  • Different from the item you ordered

please contact us within a reasonable time after receiving your order.

Send your order details and, if possible, photos of the issue to:

Email: freeoption8194@gmail.com

We will review your request and provide an appropriate solution.

4. Items That Cannot Be Returned

Some products cannot be returned, including:

  • Perishable goods such as food, flowers, or plants

  • Customized or personalized products

  • Personal care and hygiene products that have been opened or used

  • Hazardous materials, flammable liquids, or gases

Returns are also not accepted for:

  • Gift cards

  • Final sale items

If you are unsure whether your product qualifies for a return, please contact us before sending it back.

5. Exchanges

If you need a different product, size, or model, we recommend returning your original item first.

After your return has been approved and processed, you can place a new order for the replacement item.

6. European Union 14-Day Right of Withdrawal

For customers located in the European Union, you have the legal right to cancel your order within 14 days after receiving your goods, without providing a reason.

To exercise this right, the item must be returned:

  • In the same condition as received

  • Unused and unworn

  • With original packaging and accessories

  • With proof of purchase

This policy is provided in accordance with applicable European consumer protection regulations.

7. Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval status of your refund.

If approved, your refund will be issued to your original payment method within:

10 business days

Please note that banks and payment providers may require additional processing time before the refund appears in your account.

If you have not received your refund after 15 business days from approval, please contact us:

Email: freeoption8194@gmail.com

8. Contact Information

If you have any questions regarding returns, refunds, or your order, please contact us:

Company Name: Caverion Danmark A/S
Brand Name: tmcom
Website: tmcom.shop

Registered Address:
Nordborgvej 81
6430 Nordborg
Denmark

Company Registration Date:
November 25, 2010

Customer Support Email:
freeoption8194@gmail.com